Refund policy

We want you to love your journal.

If for any reason you’re not satisfied with your purchase, you may request a return within 14 days of receiving your order

Eligibility for Returns

To qualify for a return, items must:

• Be unused
• Be in original condition
• Include the original packaging

Because journals are personal-use items, we cannot accept returns for items that have been written in or used.

How to Start a Return

To begin a return, please email support@heartfeltpages.co with:

• Your order number
• The reason for your return

If your return is approved, we will provide instructions on where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can make it right.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank.

Questions

If you have any questions, feel free to reach out at support@heartfeltpages.co.